Privacy Statement

This page explains how Casiplay collects, uses and protects your personal information when you use our online casino services in Canada. We respect your privacy and set out here what data we gather, why we need it, how we keep it safe and how you can manage your information.

Types of data we collect

Personal data

When you register an account we collect identifying information such as your full name, date of birth, email, phone number, mailing address and government ID for verification. We also store account credentials, communication preferences and any documents you upload for identity checks.

Technical data

We collect technical details to deliver the service. This includes IP address, device and browser type, operating system, crash logs, and information about your sessions and game play. We may also collect cookie and tracking data to improve site performance and security.

Transactional data

Payment and transactional records are retained for account management and compliance. This covers deposit and withdrawal details, transaction dates and amounts, and the payment method used. We also record wagering history and promotional activity linked to your account.

How we use your information

We use data to operate your account, process payments, complete identity checks, prevent fraud and meet legal obligations. Your information is also used to provide customer support, personalise your experience and offer promotions if you have opted in. We may run aggregated analytics to improve site stability and game selection.

Data protection practices

We use appropriate technical and organisational measures - for example encryption, access controls and secure servers - to protect your data. Access to personal information is limited to authorised staff and third-party processors who act on our instructions. We train our teams on privacy best practices and regularly review security measures.

Cookies and tracking technologies

Casiplay uses cookies and similar technologies for essential site functions, analytics and optional marketing. You can manage cookie preferences via the cookie banner or in your account settings. Third-party providers may set cookies when you interact with embedded content or advertising.

User rights

You have the right to access, correct or request deletion of your personal information, subject to legal or regulatory retention requirements. You can also withdraw consent for marketing communications and object to certain processing. To exercise any right, contact us through your account or at [email protected]. We will verify requests before acting and respond in line with applicable law.

Access, correction and deletion of data

You can update profile and contact details directly in your account. For more complex requests - for example account closure or deletion - contact [email protected]. In some cases we may retain limited records for compliance or fraud prevention even after an account is closed.

Information sharing and third parties

We share data with third-party service providers that help deliver the service, such as payment processors, identity verification partners, platform and game providers, analytics and security vendors. We disclose personal information to authorities when required by law or to prevent fraud.

Privacy policy updates

We may update this policy from time to time. When changes are made we will post the revised policy on this page and indicate the effective date. Continued use of our services after an update means you accept the revised terms.