Casiplay Casino Terms and Conditions

These Terms and Conditions set out the rules for using Casiplay's online casino and related services for players in Canada. They explain the relationship between you and us, your responsibilities as an account holder, and the basic operational rules that govern play, promotions, deposits and withdrawals. By registering and using the site you agree to comply with these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account credentials. Notify us immediately if you suspect unauthorised access. You must not share your account, lend it to others, or operate multiple accounts; we reserve the right to suspend or close accounts found to be in breach. We may require identity and address verification before processing withdrawals or at any other time to meet security checks and fraud prevention.

Eligibility requirements

To open and maintain an account you must be of legal gambling age in your province or territory and resident of a jurisdiction where our services are permitted. We may refuse registrations from certain locations and will verify age and identity during sign-up or later. By registering you confirm you meet these requirements and are not excluded from gambling by any self-exclusion scheme.

Acceptable platform use

Use the platform fairly and lawfully. Prohibited activity includes collusion, use of bots or automated play, bonus abuse, false identity, or attempting to manipulate game outcomes. Abusive language, harassment of staff, and attempts to subvert security measures are not tolerated. We may restrict, suspend or close accounts and withhold funds where we reasonably suspect wrongdoing or breach of these rules.

General bonus and promotion rules

Promotions, welcome offers and free spins are subject to specific terms that appear with each offer. Standard rules include eligibility limits, wagering requirements, maximum bet limits while bonus funds are active, and game contribution tables. Bonuses may be voided in cases of suspected abuse. Unless otherwise stated, only one welcome offer is available per person, household or IP address. For full details consult the promotion terms available on the site.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Minimum and maximum deposit and withdrawal amounts depend on the chosen method and may vary. Withdrawals are subject to verification checks and processing times; we may require ID, proof of address and proof of payment method before releasing funds. We may apply reasonable limits on withdrawals and pay large wins in instalments where permitted by these terms.

Dispute resolution

If you have a dispute, contact customer support in the first instance. We aim to respond promptly and investigate complaints fairly. Where we cannot reach agreement, we will provide information on escalation options and, where available, independent dispute resolution services that apply to your account. Our decision following a formal review will be communicated in writing.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders by email or account message. Continued use of your account after changes are published constitutes acceptance of the updated terms. If you do not accept a change you should stop using the service and close your account.